Early Intervention & Return to Work

Our Approach

At NGOM, we understand that early diagnosis, timely treatment and a safe return to suitable activity can help injured workers recover and get their lives back on track sooner.

Every industry, workplace and worker is different. We therefore work with you to tailor our services to your needs and achieve the best possible outcomes.

Specialised Early Intervention Service (SEIS)

SEIS is a multidisciplinary service focused on the small proportion of South Australian workers’ compensation claims that account for the majority of scheme costs.

Our specialised screening tool identifies workers with complex injuries and poor prognostic indicators early, allowing targeted specialist intervention within the first 2–4 weeks of injury.

Our aim is to improve recovery and return-to-work outcomes while reducing the risk, duration and cost of complex claims.

Our Early Intervention Approach

SEIS aims to optimise work capacity and minimise the risk of chronicity through:

• Early identification: Identifying complex injuries and poor prognostic indicators within the first 2–4 weeks following injury.
• Accurate diagnosis: Providing early, comprehensive and accurate medical assessment and diagnosis.
• Targeted treatment: Recommending and, where appropriate, facilitating or implementing evidence-based medical treatment.
• Workplace assessment: Identifying suitable and sustainable duties, including conducting a worksite assessment where required.
• Early return to work: Supporting and actively facilitating an early, safe and sustainable return to meaningful work.
• Biopsychosocial management: Identifying and addressing barriers to recovery across physical, psychological, social and workplace factors.
• Clear communication: Providing concise, timely and effective communication between the worker, treating practitioners, employer and other relevant stakeholders.
• Injury prevention: Identifying opportunities to reduce the risk of further injury and actively promoting and implementing injury prevention strategies.

Through early identification, specialist intervention and coordinated care, SEIS provides a proactive approach to complex workplace injuries, helping workers recover sooner while supporting employers and the broader workers’ compensation system to achieve better outcomes.